Frequently Asked Questions

Frequently Asked Questions

Hey y’all! Here’s everything you’ve ever wanted to know about Fatz.

(Plus a few things you didn’t think to ask).

GENERAL FAQ

At Fatz, we strive to accommodate all of our guests’ needs. Some locations are able to host large parties and groups. Visit our locations page to contact your nearest Fatz.
At Fatz, we value and appreciate your feedback. Please make your location suggestion using our Connect form.
At Fatz, we value and appreciate your feedback. Please let us know about your experience using our Connect form. We also encourage you to express your concerns to our restaurant management staff at your nearest Fatz location.
Fatz offers careers as Operating Partners for highly motivated people with a commitment to exceptional guest service. For more information, contact us using the Connect form.
We accept American Express, Diner’s Club, Discover, MasterCard and Visa.
Most Fatz locations are open starting at 11am and closing times may vary between 9pm and 11pm depending on day of the week. For the operating hours of a specific location, visit our Locations page.
Fatz offers a special menu for guests 50 years young and up, at a price that’s special too. It is available at all Fatz restaurant locations every Tuesday from 3 pm – 10 pm. View our Classic Tuesdays menu.
We appreciate your interest in our food. Please fill out the Connect form with your specific request, and we’ll get right back to you.
Fatz does not accept reservations as a general practice. However, we will try to accommodate your reservation request when possible. Please contact your nearest Fatz about your plans.
Thank you for your interest in Fatz. Please submit your request through our Connect form, and a member of our marketing team will get back to you.
Your health is important to us here at Fatz. Please visit our nutrition page to find information on all of our main menu items. You can also download our nutrition information.
Fatz offers gluten-conscious menu options. Items on our menu marked with the gluten-conscious icon do not call for the use of gluten/wheat. But please be aware that during preparation of these freshly prepared dishes, individual foods may come into contact with one another due to shared cooking and preparation areas.
Fatz offers lunch and dinner service only. However, breakfast is served when a restaurant hosts a Short Stacks for Big Change fundraiser. Ask to speak to an Operating Partner at your local Fatz for more information.” in the General FAQ section.

FATZ FRIENDS E-CLUB

The Fatz Friends E-Club is a great way to stay on top of all of the latest news and offers from Fatz. You can click here to join our Fatz Friends E-Club online today!

You can update your email address here.

Or you can let us know using our Connect form. We will update your email address promptly.

First of all, thank you for joining our Fatz Friends E-Club. There could be a number of reasons why you are not receiving our E-Club emails. Some of the most commons ones include:

  • You signed up at the restaurant within the last week or two. In this case, your registration is still getting processed. Once processed, we will send you a welcome email.
  • Your birthday is more than seven days away. We send our birthday messages about a week before your birthday.
  • Our email may have been filtered for spam. Check your junk mail folder for possible spam filtering. To ensure delivery of future E-Club emails, try adding rewards@pxsmail.com to your address book.
  • You filled out the registration slip a while ago, but we couldn’t process it. In this case, we invite you to register for our E-club online.
  • You registered a while ago but under a different name and email address than the one you’re using now. If you can provide us with that information, we’ll be glad to look into it.
  • Check the following settings of your email application (i.e. Outlook) or those within your email provider:
    1. Filters – do you have any filters directing incoming emails from rewards@pxsmail.com to go to another folder?
    2. Forwarding – have you set any forwarding instructions for emails from rewards@pxsmail.com to go to another email address?
    3. Blocked Address – rewards@pxsmail.com might be on the Blocked Addresses list. To ensure delivery, add rewards@pxsmail.com to the Safe Senders list.

If none of the above apply to you, please contact us using our Connect form. We will look into the matter immediately and promptly get back to you.

We offer one-click unsubscribe. Simply click the ‘Unsubscribe’ link located at the bottom of any of our E-Club emails, and you will be automatically unsubscribed.

If you do not have access to an E-Club email, please let us know using our Connect form. We will unsubscribe you immediately.

FUNDRAISING

There are some positions that younger children may volunteer for such as hosting and assisting with cleanup. We ask that any volunteers performing more strenuous tasks (i.e. pouring hot coffee or carrying heavy dishes of food) be at least 16 years of age.
All marketing communications will reflect a $7 ticket price and children under 6 years of age free. If you charge the $7 price, your group will make $4 profit on each ticket. If you decide to sell some tickets for less than the $7 price, you still owe Fatz $3 per attendee or communicated ticket sold, whichever is greater.
The minimum number of tickets to sell is 75. This minimum has been set to make this a worthwhile and profitable event for all involved parties. There is no maximum number of tickets to sell.
The number of volunteers you’ll need in each position is based on ticket sales and reviewed with you by the restaurant operator.
Fundraising is open to individuals and all non-profit groups and organizations.
It is important for the restaurant to have an estimate of how many attendees are expected so that we can staff and prepare food appropriately. That is why we ask the group contact to call the restaurant two days prior to the event to give an estimated head count. However, if a few people show up at the door without previously purchased tickets, we will do our best to accommodate them.
To order templates, simply inform the restaurant of your interest to support your event with a flyer and tickets and provide the following information: Organization Name, Event Date, Event Time, Ticket Price, Contact Name, Contact Phone/Email.
Absolutely! This is your event and it’s a great idea to try to raise additional funds while you have all your supporters gathered in one location. If you plan to do something like this, please be sure to discuss it with the restaurant in advance of the event.
You owe Fatz $3 per attendee or communicated ticket sold, whichever is greater. If you choose not to charge your volunteers to eat at the event, you still owe Fatz $3 for each of their breakfasts.
We ask that volunteers arrive 45 minutes before the start of the event to meet with the restaurant team and adequately prepare for their respective positions. The breakfast can start at either 7:30 or 8:00 am and end at 10:00 or 10:30 am. Once the breakfast has ended, volunteers will be asked to help clean up so that the employees can prepare the restaurant to open for business as usual.
Please be sure that the contact for your group arrives the day of the event prepared to pay by check that day. Upon completion of the breakfast, you will be asked to write a check for $3 per attendee or communicated ticket sold, whichever is greater, and give it to the restaurant operator before you leave.
Each ticket entitles the bearer to three pancakes, sausage links, fruit cup and a non-alcoholic beverage (coffee, tea, soda – free refills; milk, orange juice, hot tea – one glass).
Ask to speak to an Operating Partner at your local Fatz about organizing a Charity Short Stacks for Big Change Pancake Event.

GIFT CARDS

Unfortunately, we do not offer online purchasing to guests outside the continental United States.
No, at this time you cannot reload a gift card.
We love gift-giving here at Fatz! You can make your gift card purchase online to deliver to your friends and family any time. Place your order here.
Fatz gift cards do not have any associated service fees.
Fatz gift cards can be purchased for any denomination and are available in $5 increments.
A Fatz gift card cannot be replaced if lost or stolen.
You may apply your gift card to food, beverage and tax but not to gratuity.
No. You can reuse your Fatz gift cards as many times as you like until the balance is used up.
To make it convenient for you to check your balance at any time, we offer an online balance checker.
Yes, you can send a personal message with your gift card purchase.
At this time, all gift cards purchased online are sent via USPS at no charge or FedEx for an additional fee. To purchase a gift card for immediate use, please visit your nearest Fatz location.
Fatz gift cards never expire.
Yes! You can reuse your Fatz gift cards as many times as you like until the balance is used up.
Yes. Our Fatz Gift Card Group Discount Program offers a discount amount of 10 percent on card orders totaling $500-999 and 20 percent on card orders totaling $1,000.

First-Class US Mail®  shipping by USPS is completely FREE! Delivery takes 3-10 business days. P.O. Boxes must use this option.

We also offer the following options for orders that need to be expedited:

  • FedEx Priority Overnight® – $12.20 (next-business-day morning)
  • FedEx Standard Overnight® – $10.59 (next-business-day afternoon)
  • FedEx 2Day® – $8.17 (2 business days)
  • FedEx Express Saver® – $7.55 (3 business days)
No. The balance will remain on your gift card until the full value has been depleted.

Couldn’t find what you were looking for?