Can Fatz accommodate large parties?

At Fatz, we strive to accommodate all of our guests’ needs. Please reach out to your local restaurant to plan your next visit.

How do I make a suggestion for a new Fatz location?

At Fatz, we value and appreciate your feedback. Please make your location suggestion using our Connect form.

Who do I contact if I had a positive or poor guest experience at Fatz?

At Fatz, we value and appreciate your feedback. Please let us know about your experience using our Connect form. We also encourage you to express your concerns to our restaurant management staff while at the restaurant.

Does Fatz offer franchise opportunities?

Fatz offers careers as Operating Partners for highly motivated people with a commitment to exceptional guest service. For more information, contact us using the Connect form.

What credit cards does Fatz accept?

We accept American Express, Diner’s Club, Discover, MasterCard and Visa.

When is Fatz open?

All Fatz locations open at 11am Monday-Friday and 9am Saturday-Sunday, and closing times range from 9pm-12am depending on the restaurant and day of the week. For the operating hours of a specific location, visit our Locations page.

Does Fatz offer gluten-free food options?

Fatz offers gluten-conscious menu options. Items on our menu marked with the gluten-conscious icon do not call for the use of gluten/wheat. But please be aware that during preparation of these freshly prepared dishes, individual foods may come into contact with one another due to shared cooking and preparation areas.

Who do I contact if I’m a member of the media?

Thank you for your interest in Fatz. Please submit your request through our Connect form, and a member of our marketing team will get back to you.

Does Fatz accept reservations?

Fatz does not accept reservations as a general practice. However, we will try to accommodate your reservation request when possible. Please contact your nearest Fatz about your plans.

How do I get recipes for my favorite Fatz dishes?

We appreciate your interest in our food. Please fill out the Connect form with your specific request, and we’ll get right back to you.

Is Fatz open for breakfast?

Weekdays, Fatz offers lunch and dinner service only. On Sundays, Fatz serves our Southern Sundays menu until 6PM. However, there are opportunities for hosting fundraiser breakfasts anytime, so submit your fundraiser inquiries through our Connect form.

Does this full amount on the gift card have to be used all at once?

No. You can reuse your Fatz gift cards as many times as you like until the balance is used up.

Can gift cards be used for tax & gratuity?

You may apply your gift card to food, beverage and tax but not to gratuity.

What happens if I lose my gift card?

A Fatz gift card cannot be replaced if lost or stolen.

In what denominations can I get a gift card?

Fatz gift cards can be purchased for any denomination and are available in $5 increments.

Are there any service fees for gift cards?

Fatz gift cards do not have any associated service fees.

Can I mail a gift card to another person?

We love gift-giving here at Fatz! You can make your gift card purchase online to deliver to your friends and family any time.

Can I reload or add to an existing gift card?

No, at this time you cannot reload a gift card.

I live outside the United States. Can I order a gift card online?

Unfortunately, we do not offer online purchasing to guests outside the continental United States.

How do I buy a gift card?

Visit your nearest Fatz location.

How can I check the balance on my gift card?

For your convenience, we have an online balance checker.

Can I print a gift card for immediate use?

At this time, all gift cards purchased online are sent via USPS at no charge. To purchase a gift card for immediate use, please visit your nearest Fatz location.

Do Fatz gift cards expire?

Fatz gift cards never expire.

Can a gift card be reused?

Yes! You can reuse your Fatz gift cards as many times as you like until the balance is used up.

Can I get back any unused portion of my gift card?

No. The balance will remain on your gift card until the full value has been depleted.

Do you offer a large purchase discount on gift cards?

Yes. Our Fatz Gift Card Group Discount Program offers a discount amount of 10% on card orders totaling $500-999 and 20% on card orders totaling $1,000 or more.

How much is shipping?

Shipping options are through USPS and FedEx. Orders are charged the actual shipping cost plus a nominal fulfillment and handling fee.

The children in our group are under 16 years of age, can they still help as volunteers?

There are some positions that younger children may volunteer for such as hosting and assisting with cleanup. We ask that any volunteers performing more strenuous tasks (i.e. pouring hot coffee or carrying heavy dishes of food) be at least 16 years of age.

What fundraising programs does Fatz have to offer our community?

Fatz has 3 fundraising opportunities – The Short Stacks for Big Change Pancake Breakfast, the Chicken For Charity lunch/dinner, or our Spirit Night.

Our Pancake Breakfast and Chicken for Charity events are ticketed events where the organization heading up the fundraiser promotes and sells tickets to an event on a specified day and time. Fatz will help with the food, but volunteers are needed from the organization to help execute the event.

Our newest fundraiser, the Spirit Night, requires no volunteer participation. This option relies on the organization’s ability to promote their event and drive their supporters into a Fatz restaurant on a specific date. A portion of the sales driven into the event by the organization will be donated back.

We would like to have a “child’s price” for attendees under a certain age. Can we have tickets with varying prices?

All of our fundraising materials will reflect an adult and a child’s ticket price. Half of that sales price will be paid to Fatz upon completion of the fundraiser. The other half will stay with the organization.

Are there a minimum and maximum number of tickets to sell?

The minimum number of tickets to sell is 75. This minimum has been set to make this a worthwhile and profitable event for all involved parties. There is no maximum number of tickets to sell.

Who is eligible for a fundraiser?

Fundraising is open to all non-profit groups and organizations. A copy of the organization’s 501-C3 certificate will be requested.

Does Fatz allow walk-ins or must all tickets be pre-sold?

It is important for the restaurant to have an estimate of how many attendees are expected so that we can staff and prepare food appropriately. That is why we ask the group contact to call the restaurant two days prior to the event to give an estimated head count. However, if a few people show up at the door without previously purchased tickets, we will do our best to accommodate them.

How do I order fundraising materials from Fatz?

To order materials, simply inform the restaurant of your interest to support your event with a flyer and tickets and provide the following information: Organization Name, Event Date, Event Time, Contact Name, Contact Phone/Email.

How do I learn more about the Fatz fundraising programs?

Email us at fatzcares@fatz.com with your questions and we’ll be happy to help you plan your event.

Would Fatz be interested in sponsoring my event?

Ask to speak to an Operating Partner at your local Fatz about organizing a Charity Short Stacks for Big Change Pancake Event.

How does the spirit night fundraiser work?

The Spirit Night fundraiser is designed to be a simple, turn-key opportunity for the organization to earn money for their cause. Fatz will provide the organization with a PDF of a flyer that will be provided to the organization’s supporters through whatever means they have available to them – newsletter, email, printed, etc. The supporters will bring that flyer into the restaurant on the evening of their event and hand it to their server. A portion of each check dining with Fatz during the promoted event time with a flyer, will be donated back to the organization. There is no need for volunteers or any labor other than promotion of the event from the organization.

What food and beverages are included for the price of a ticket?

At a Pancake Breakfast, each ticket will be valid for a pancake breakfast with sausage and cut fruit with a non-alcoholic beverage. At a Chicken for Charity event, the tickets are valid for a dinner consisting of Calabash Chicken, mashed potatoes, a Poppy Seed Roll and a cookie served with a non-alcholic beverage.

How do we pay Fatz their portion of the ticket price?

Please be sure that the contact for your group arrives the day of the event prepared to pay by check that day. Upon completion of the breakfast, you will be asked to write a check for the total amount owed to Fatz based on ticket sales or attendees, whichever is greater.

What is the time frame for the volunteers?

We ask that volunteers arrive 45 minutes before the start of the event to meet with the restaurant team and adequately prepare for their respective positions. The breakfast can start at either 7:30 or 8:00 am and end at 10:00 or 10:30 am. Once the breakfast has ended, volunteers will be asked to help clean up so that the employees can prepare the restaurant to open for business as usual.

Can we raise additional funds by holding a small auction or raffle at our breakfast?

Absolutely! This is your event and it’s a great idea to try to raise additional funds while you have all your supporters gathered in one location. If you plan to do something like this, please be sure to discuss it with the restaurant in advance of the event.

How do I sign up for the E-Club?

The Fatz Friends E-Club is a great way to stay on top of all of the latest news and offers from Fatz. You can click here to join our Fatz Friends E-Club online today!

I need to update my email address. How can I do that?

We’ll be happy to help you with that. Please email us your request at marketing@fatz.com

I want to unsubscribe from the E-Club. How do I do that?

We offer one-click unsubscribe. Simply click the ‘Unsubscribe’ link located at the bottom of any of our E-Club emails, and you will be automatically unsubscribed.

If you do not have access to an E-Club email, please let us know using our Connect form. We will unsubscribe you immediately.

I have not received emails or my coupon from the Fatz E-Club. When should I expect them?

Thank you for joining our Fatz Friends E-Club. There could be a number of reasons why you are not receiving our E-Club emails. Some of the most commons ones include:

You signed up at the restaurant within the last week or two. In this case, your registration is still getting processed. Once processed, we will send you a welcome email.
Your birthday is more than seven days away. We send our birthday messages about a week before your birthday.
Our email may have been filtered for spam. Check your junk mail folder for possible spam filtering. To ensure delivery of future E-Club emails, try adding rewards@pxsmail.com to your address book.
You filled out the registration slip a while ago, but we couldn’t process it. In this case, we invite you to register for our E-club online.
You registered a while ago but under a different name and email address than the one you’re using now. If you can provide us with that information, we’ll be glad to look into it.
Check the following settings of your email application (i.e. Outlook) or those within your email provider:
Filters – do you have any filters directing incoming emails from rewards@pxsmail.com to go to another folder?
Forwarding – have you set any forwarding instructions for emails from rewards@pxsmail.com to go to another email address?
Blocked Address – rewards@pxsmail.com might be on the Blocked Addresses list. To ensure delivery, add rewards@pxsmail.com to the Safe Senders list.
If none of the above apply to you, please contact us using our Connect form. We will look into the matter immediately and promptly get back to you.

I want to unsubscribe from the E-Club. How do I do that?

We offer one-click unsubscribe. Simply click the ‘Unsubscribe’ link located at the bottom of any of our E-Club emails, and you will be automatically unsubscribed.

If you do not have access to an E-Club email, please let us know using our Connect form. We will unsubscribe you immediately.

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