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Frequently Asked Questions

Frequently Asked Questions

Hey y’all! Here’s everything you’ve ever wanted to know about Fatz.

(Plus a few things you didn’t think to ask).

GENERAL FAQ

At Fatz, we strive to accommodate all of our guests’ needs. Please reach out to your local restaurant to plan your next visit.
At Fatz, we value and appreciate your feedback. Please make your location suggestion using our Connect form.
At Fatz, we value and appreciate your feedback. Please let us know about your experience using our Connect form. We also encourage you to express your concerns to our restaurant management staff while at the restaurant.
Fatz offers careers as Operating Partners for highly motivated people with a commitment to exceptional guest service. For more information, contact us using the Connect form.
We accept American Express, Diner’s Club, Discover, MasterCard and Visa.
All Fatz open at 11am Monday-Friday and 9am Saturday-Sunday, and closing times range from 9pm-12am depending on the restaurant and day of the week. For the operating hours of a specific location, visit our Locations page.
We appreciate your interest in our food. Please fill out the Connect form with your specific request, and we’ll get right back to you.
Fatz does not accept reservations as a general practice. However, we will try to accommodate your reservation request when possible. Please contact your nearest Fatz about your plans.
Thank you for your interest in Fatz. Please submit your request through our Connect form, and a member of our marketing team will get back to you.
Fatz offers gluten-conscious menu options. Items on our menu marked with the gluten-conscious icon do not call for the use of gluten/wheat. But please be aware that during preparation of these freshly prepared dishes, individual foods may come into contact with one another due to shared cooking and preparation areas.
Weekdays, Fatz offers lunch and dinner service only. On the weekends, Fatz serves brunch until 3pm. However, there are opportunities for hosting fundraiser breakfasts anytime, so submit your fundraiser inquiries through our Connect form.

FATZ FRIENDS E-CLUB

The Fatz Friends E-Club is a great way to stay on top of all of the latest news and offers from Fatz. You can click here to join our Fatz Friends E-Club online today!

We’ll be happy to help you with that. Please email us your request at marketing@fatz.com.

Thank you for joining our Fatz Friends E-Club. There could be a number of reasons why you are not receiving our E-Club emails. Some of the most commons ones include:

  • You signed up at the restaurant within the last week or two. In this case, your registration is still getting processed. Once processed, we will send you a welcome email.
  • Your birthday is more than seven days away. We send our birthday messages about a week before your birthday.
  • Our email may have been filtered for spam. Check your junk mail folder for possible spam filtering. To ensure delivery of future E-Club emails, try adding rewards@pxsmail.com to your address book.
  • You filled out the registration slip a while ago, but we couldn’t process it. In this case, we invite you to register for our E-club online.
  • You registered a while ago but under a different name and email address than the one you’re using now. If you can provide us with that information, we’ll be glad to look into it.
  • Check the following settings of your email application (i.e. Outlook) or those within your email provider:
    1. Filters – do you have any filters directing incoming emails from rewards@pxsmail.com to go to another folder?
    2. Forwarding – have you set any forwarding instructions for emails from rewards@pxsmail.com to go to another email address?
    3. Blocked Address – rewards@pxsmail.com might be on the Blocked Addresses list. To ensure delivery, add rewards@pxsmail.com to the Safe Senders list.

If none of the above apply to you, please contact us using our Connect form. We will look into the matter immediately and promptly get back to you.

We offer one-click unsubscribe. Simply click the ‘Unsubscribe’ link located at the bottom of any of our E-Club emails, and you will be automatically unsubscribed.

If you do not have access to an E-Club email, please let us know using our Connect form. We will unsubscribe you immediately.

FUNDRAISING

Fatz has 3 fundraising opportunities – The Short Stacks for Big Change Pancake Breakfast, the Chicken For Charity lunch/dinner, or our Spirit Night.

Our Pancake Breakfast and Chicken for Charity events are ticketed events where the organization heading up the fundraiser promotes and sells tickets to an event on a specified day and time. Fatz will help with the food, but volunteers are needed from the organization to help execute the event.

Our newest fundraiser, the Spirit Night, requires no volunteer participation. This option relies on the organization’s ability to promote their event and drive their supporters into a Fatz restaurant on a specific date. A portion of the sales driven into the event by the organization will be donated back.

There are some positions that younger children may volunteer for such as hosting and assisting with cleanup. We ask that any volunteers performing more strenuous tasks (i.e. pouring hot coffee or carrying heavy dishes of food) be at least 16 years of age.
All of our fundraising materials will reflect an adult and a child’s ticket price. Half of that sales price will be paid to Fatz upon completion of the fundraiser. The other half will stay with the organization.
The minimum number of tickets to sell is 75. This minimum has been set to make this a worthwhile and profitable event for all involved parties. There is no maximum number of tickets to sell.
The number of volunteers you’ll need in each position is based on ticket sales and reviewed with you by the restaurant operator.
Fundraising is open to all non-profit groups and organizations. A copy of the organization’s 501-C3 certificate will be requested.
It is important for the restaurant to have an estimate of how many attendees are expected so that we can staff and prepare food appropriately. That is why we ask the group contact to call the restaurant two days prior to the event to give an estimated head count. However, if a few people show up at the door without previously purchased tickets, we will do our best to accommodate them.
To order materials, simply inform the restaurant of your interest to support your event with a flyer and tickets and provide the following information: Organization Name, Event Date, Event Time, Contact Name, Contact Phone/Email.
Absolutely! This is your event and it’s a great idea to try to raise additional funds while you have all your supporters gathered in one location. If you plan to do something like this, please be sure to discuss it with the restaurant in advance of the event.
Yes, if your volunteers will be taking part in the event and eating a meal, the organization is responsible for providing dollars to Fatz for those tickets. It is up to the organization leaders whether to charge the volunteers or not.
We ask that volunteers arrive 45 minutes before the start of the event to meet with the restaurant team and adequately prepare for their respective positions. The breakfast can start at either 7:30 or 8:00 am and end at 10:00 or 10:30 am. Once the breakfast has ended, volunteers will be asked to help clean up so that the employees can prepare the restaurant to open for business as usual.
Please be sure that the contact for your group arrives the day of the event prepared to pay by check that day. Upon completion of the breakfast, you will be asked to write a check for the total amount owed to Fatz based on ticket sales or attendees, whichever is greater.

At a Pancake Breakfast, each ticket will be valid for a pancake breakfast with sausage and cut fruit with a non-alcoholic beverage. At a Chicken for Charity event, the tickets are valid for a dinner consisting of Calabash Chicken, mashed potatoes, a Poppy Seed Roll and a cookie served with a non-alcholic beverage.

The Spirit Night fundraiser is designed to be a simple, turn-key opportunity for the organization to earn money for their cause. Fatz will provide the organization with a PDF of a flyer that will be provided to the organization’s supporters through whatever means they have available to them – newsletter, email, printed, etc. The supporters will bring that flyer into the restaurant on the evening of their event and hand it to their server. A portion of each check dining with Fatz during the promoted event time with a flyer, will be donated back to the organization. There is no need for volunteers or any labor other than promotion of the event from the organization.
Ask to speak to an Operating Partner at your local Fatz about organizing a Charity Short Stacks for Big Change Pancake Event.
Email us at fatzcares@fatz.com with your questions and we’ll be happy to help you plan your event.

GIFT CARDS

Unfortunately, we do not offer online purchasing to guests outside the continental United States.
No, at this time you cannot reload a gift card.
We love gift-giving here at Fatz! You can make your gift card purchase online to deliver to your friends and family any time. Place your order here.
Fatz gift cards do not have any associated service fees.
Fatz gift cards can be purchased for any denomination and are available in $5 increments.
A Fatz gift card cannot be replaced if lost or stolen.
You may apply your gift card to food, beverage and tax but not to gratuity.
No. You can reuse your Fatz gift cards as many times as you like until the balance is used up.
To make it convenient for you to check your balance at any time, we offer an online balance checker.
Yes, you can send a personal message with your gift card purchase.
At this time, all gift cards purchased online are sent via USPS at no charge or FedEx for an additional fee. To purchase a gift card for immediate use, please visit your nearest Fatz location.
Fatz gift cards never expire.
Yes! You can reuse your Fatz gift cards as many times as you like until the balance is used up.

Yes. Our Fatz Gift Card Group Discount Program offers a discount amount of 10% on card orders totaling $500-999 and 20% on card orders totaling $1,000 or more.

First-Class US Mail® shipping by USPS is completely FREE! Delivery takes 3-10 business days. P.O. Boxes must use this option.

We also offer the following options for orders that need to be expedited:

  • FedEx Priority Overnight® – $12.20 (next-business-day morning)
  • FedEx Standard Overnight® – $10.59 (next-business-day afternoon)
  • FedEx 2Day® – $8.17 (2 business days)
  • FedEx Express Saver® – $7.55 (3 business days)
No. The balance will remain on your gift card until the full value has been depleted.

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