At Fatz, our people come first and we want the Right People staffed in our restaurants to continue building success. Hourly team members, the most important part of our team, are driven by passion and a commitment to a Perfect Fatz Experience for every guest, every time. Even better, Fatz commits to passionately supporting our team members in their career development. We offer training programs and a direct career path to management. Many of our leaders have been developed and promoted internally. Fatz is dedicated to community involvement through local and system wide fundraising. We take this commitment one step further by partnering with the National Restaurant Association Education Fund to create job opportunities, specifically training and nationally recognized accreditation for management positions, allowing for a stable career and reliable income. At Fatz, we treat our team like family. We have high hopes for your future and will do what it takes to help you succeed. One Team, One Goal, One Great Restaurant at a Time!
The Host works as a member of the front of house team, keeping the flow of the restaurant at a steady pace by directing guests to tables and the bar. Hosts welcome guests as they enter the restaurant, seat them at tables, monitor the timing of table turns, and thank guests for their visit as they leave the restaurant.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer all phone calls within three rings using the proper answering procedures, taking accurate phone messages for the Manager when necessary.
Open the door for every guest and welcome them in a warm, friendly, and genuine manner.
Give first time guests a restaurant tour.
Adhere to timing standards for products and service.
Must know all food, liquor, beer and wine offered.
Apply positive suggestive sales approaches to guide guests on making food and beverage choices.
Assist with keeping the restaurant spotlessly clean, safe, and sanitary.
Ensure complete guest satisfaction before guests leave and inform a manager if not.
Accurately quote wait times.
Assist other team members whenever possible.
Maintain spotlessly clean menus and promotional materials.
Complete the daily and weekly cleaning duties.
Assist with pre-bussing tables.
Operate POS terminals.
Take accurate to-go orders.
EXPERIENCE, SKILLS & EDUCATION:
Must have clear written, verbal, and phone communication skills.
Must be able to responsibly handle cash transactions.
Must be able to work in a team environment.
ESSENTIAL PHYSICAL REQUIREMENTS:
Must be able to stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; and talk or hear.
Must be able to occasionally stoop, kneel, crouch, or crawl and taste or smell.
Must be able to regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 10 pounds.
Must have close vision, distance vision, color vision, peripheral vision and depth perception.
Fatz is an Equal Opportunity and E-Verify Employer.
This job description is a summary and not all inclusive of position duties and responsibilities.
|Job Category||Front of House|